Shipping & delivery

SHIPPING & DELIVERY

Shipping information

HOW MUCH DOES SHIPPING COST?
Shipping is free for all Australian orders over $49. For any amounts below $49, there is a flat shipping fee of $5 to any Australian address.
DO YOU OFFER EXPRESS SHIPPING?
Yes, we do. For orders $49+, Express postage is $5, and for orders below $49, Express post is $10. Please select the Express option at checkout. 
DO YOU SHIP INTERNATIONALLY?
Yes, we currently ship to USA and New Zealand.
International shipping costs
USA: $20 AUD; minimum order is $49.
NZ: $17 AUD, minimum order is $49.
To enquire about shipping to other countries, please email us here to obtain a shipping quote.
 
HOW LONG DOES SHIPPING TAKE?
Within Australia
Within metro areas of Victoria, you can expect your order to be delivered within 3 business days, and up to 6 business days in country areas. For states other than Victoria, metro areas take up to 3-6 business days, and country areas may take longer depending on your locality. Please note, Australia Post is currently experiencing delivery delays due to a high volume of parcels due to to COVID-19.
International
USA: Shipping times as stated by Australia post are 9-12 business days, however please note Australia Post is currently experiencing delays due to Coronavirus disruptions. 
NZ:  Shipping times as stated by Australia post are 7-14 business days,  however please note Australia Post is currently experiencing delays due to Coronavirus disruptions. 
WHAT SHIPPING METHODS ARE AVAILABLE?
León & Bird utilises the Australia Post carrier network. 

Payment information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Visa, Mastercard, Amex, ShopPay, Google Pay, Afterpay and PayPal. 
IS BUYING ON THIS WEBSITE SAFE?
The León & Bird online store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

Orders and returns

HOW DO I PLACE AN ORDER?
Simply select the quantity, size of the clothing, and select 'Add to cart'. If you want to shop some more items, click on 'Continue shopping' to add to your shopping list. If you are done, you can select 'Proceed to checkout', or simply click on the shopping cart icon in the top right of the site and then select 'Proceed to checkout'. There, you will be prompted to login or enter your shipping details. 
I'VE RECEIVED A FAULTY PRODUCT, WHAT DO I DO?
Please contact us at hello@leonandbird.com.au within 30 days of placing your order. Refer to our full refund & returns policy here.
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